Terms & Conditions
Last updated: October 2026
1. The service
Gaadix connects customers with independent drivers for one-way trips, round trips, airport transfers and hourly rentals. Fares shown at booking time are estimates based on the route and package you select; the final fare may vary with actual distance, duration, tolls and state taxes as itemised in your bill.
2. Bookings & cancellations
A booking is confirmed once a driver is assigned. Cancellation is free at any time before a driver accepts, and free up to 24 hours before the scheduled pickup even once one has. Between 24 and 2 hours before pickup a cancellation charge of 20% of the fare applies, capped at ₹100. Inside 2 hours of pickup the advance is not refunded. The exact amount is always shown before you confirm the cancellation. These terms are set out in full in our Cancellation & Refund Policy.
3. Payments
You may pay an advance at booking and the balance to the driver at trip completion, as shown on the payment screen. All amounts are in Indian Rupees and include applicable GST where stated.
4. User responsibilities
You agree to provide accurate pickup details, be reachable on the mobile number used for booking, and treat drivers and vehicles with respect. Unlawful use of the platform may result in account suspension.
5. Drivers
Drivers accept the driver agreement in the Gaadix Driver app before going online. A one-time registration fee of ₹1 applies before a driver can accept trips. It is held in the driver's wallet, cannot be withdrawn and is not refundable, including when the account is closed by the driver or by Gaadix. Commission on cash trips is deducted from the wallet, and any amount above ₹1 is the driver's to withdraw.
6. Contact
For any questions about these terms, contact support@gaadix.com.