Privacy Policy

Who we are and what this covers

Gaadix is run by GAADIX PRIVATE LIMITED (CIN U49224KA2026PTC222472), Ajantha Royal Apartment, TF 15, Electronics City, Bengaluru 560100, India. This policy covers the Gaadix website, the Gaadix app for riders, the Gaadix Driver app, and bookings made by messaging us on WhatsApp.

Information we collect

From riders

• Your mobile number, used to log in with a one-time code and to reach you about a trip.
• Your name, email and profile photo, if you add them to your profile.
• Trip details: pickup and drop places, date and time, the car you choose, any stops, notes for the driver, and who is travelling if you choose to tell us (for example an elderly passenger).
• Your location, when you allow it, to suggest your pickup point and show your trip on the map. The rider app uses location only while you are using it.
• Addresses you save, and the emergency contacts you add for the safety (SOS) feature.
• Messages you exchange with your driver in the app, and ratings and feedback you give.
• Payment records: the amount, time, status and reference of each payment and refund. Card numbers, UPI PINs and bank passwords are entered on our payment partner's page and never reach us.

From drivers

• Your mobile number, name and email.
• Documents and photos for verification: driving licence, PAN card, a photo of you taken with the phone's camera, the vehicle's registration certificate, insurance and pollution certificate, and a picture of the car. When you take your photo, the app checks on your phone that a face is in the frame; that check is not sent to us, only the photo is.
• Your vehicle details and your bank account details for payouts.
• Your location while you are online for trips and during a trip, including when the app is in the background or the screen is off. A notification stays visible on your phone the whole time this is happening, and it stops when the trip ends or you go offline.
• Trip records, earnings, commission, wallet transactions, payouts, penalties, ratings you receive, and messages exchanged with riders in the app.

From any device using our apps or website

• A notification token, so we can send booking and trip alerts to your phone.
• Crash reports (the phone model, operating system version, app version and what went wrong), so we can fix faults.
• Technical logs of requests to our servers, including IP address, kept for security.

We do not read your phone's contacts or messages, and we see only the photos and documents you choose to upload. Our mobile apps contain no advertising trackers.

On our website: visit statistics and ad measurement

Our website uses Google Analytics and Microsoft Clarity (through Google Tag Manager) to count visits and see which pages work, and the Meta Pixel to measure whether our Facebook and Instagram ads bring people to the site and to a booking. These tools set cookies or similar identifiers and receive the pages you visit, your browser and device type and your approximate location from your IP address; Google, Microsoft and Meta process this under their own privacy policies, and Meta may use it to show you our ads. We do not send them your name or mobile number. You can block or delete these cookies in your browser settings, and manage how Meta uses them for ads in your Facebook or Instagram ad settings.

How we use it

• To quote fares, create and manage bookings, and match a booking with a driver.
• To show the rider where the car is, and to guide the driver to the pickup and drop.
• To take payments, issue refunds, pay drivers and keep the accounts the law requires.
• To verify that a driver and a vehicle are who and what they say they are.
• To send booking, payment, trip and safety messages by notification, SMS or WhatsApp.
• To answer support requests, settle disputes, and prevent fraud and misuse.

Who we share it with

• Rider and driver, for a booked trip. The driver sees the rider's name, mobile number, pickup and drop places and trip notes. The rider sees the driver's name, photo, mobile number, car model and number, and the car's live location during the trip.
• Emergency contacts. If a rider raises an SOS, the contacts they added are sent a message with the trip details, and our team is alerted.
• Companies that provide services to us, only as far as each needs: Razorpay (payments and refunds), Google (maps, routes, notifications and crash reports), our SMS provider (one-time codes and safety messages), Meta (WhatsApp messages), and Amazon Web Services and MongoDB (hosting and database).
• Authorities, when the law requires it or to protect someone's safety.

We do not sell your personal data. We do not share your mobile number with third parties except as described above.

Booking on WhatsApp

You can ask for a fare and book a cab by messaging us on WhatsApp at +919901235788. When you do, we receive your WhatsApp number and profile name, the messages you send us (such as your pickup and drop places, travel date and time, and the language you choose), any location you share, and any picture or document you send, for example a payment screenshot.

We use this only to quote your fare, make and manage your booking, send you messages about that booking (confirmation, payment link, driver and trip updates) and answer your questions. Our support team can read the conversation to help you. We do not use your WhatsApp number for advertising messages.

These messages are delivered through the WhatsApp Business Platform, a service of Meta, so Meta processes them under its own terms and privacy policy. Messaging us on WhatsApp is optional: the website and the app offer the same bookings. To have your WhatsApp conversation data deleted, write to support@gaadix.com.

Where it is kept and how it is protected

Our servers and database are in India (Mumbai). Some of the service providers named above may process data in other countries under their own safeguards. Data travels between your device and our servers over an encrypted connection, drivers' bank account details are stored encrypted, and access by our staff is limited to those who need it for their work.

How long we keep it

We keep your account information for as long as your account is open. Records of completed trips, invoices, payments and refunds are kept after that for as long as tax, accounting and dispute rules require; once an account is closed they are no longer linked to you by name or number.

Your choices and rights

• You can see and correct your profile details in the app or on the website.
• You can turn location, camera and notification permissions on or off in your phone's settings. Some features need them: a driver cannot take trips without location, and cannot complete verification without the camera.
• You can choose which non-essential notifications you receive, in the app.
• You can ask for a copy of your data, or for something to be corrected, by writing to support@gaadix.com.

Deleting your account

You can delete your account from the account menu inside either app, or without the app on our account deletion page. Before you confirm, we show you exactly what will be deleted and what we are required to keep.

Children

Gaadix is for adults. We do not knowingly create accounts for anyone under 18. A child may travel as a passenger on a trip booked by an adult.

Changes to this policy

When we change what we collect or how we use it, we update this page and the date at its top.

Contact and grievances

Questions about this policy or your data? Write to support@gaadix.com. If you are not satisfied with the answer, write to Dhivya, Operations Head and our Grievance Officer, at grievance@gaadix.com.